Frequently asked questions

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This option means that you can choose to view All-Star Tax courses without leaving your home or office.  Participants can select this option at the time of registration.

To view the schedule, please click here.

Yes, webinars can be viewed individually or in a group.

For individual viewers, respond to the attendance checks on-screen as they are presented during the webinar to verify your attendance. For groups, your group proctor is responsible for verifying attendance. Complete instructions, as well as a link to a group attendance sign-in sheet, are available in your registration confirmation email.

You can type questions to the presenter using the online "question" pane. For group settings, one person can submit any questions from the group. Answers are “chatted” back from one of the presenters.

Yes, webinar attendees have the option to download full course materials.

The platform is completely HTML5 based, which eliminates the need for flash player or a mobile app download. With HTML5, this also incurs that your device and browser must be compatible enough with emerging technology as such.

Please note these are minimum requirements, and those listed are included in our troubleshooting capabilities. If your device or browser does not mean our minimum requirements listed, you still may be able to access our webinars in the INXPO platform, but our technical support staff will have no way to troubleshoot any out of date devices or browsers, in the case your encounter a connection issue with the webinar.

At this time, if a mobile device is used for a webinar in the INXPO platform, there presence popup will appear in the same way it does on a computer, but there will be no audio notification of the popup on mobile devices.

Compatible Desktop Browsers
Please note: Use a recommended browser to minimize your chances of technical difficulties with streaming your webinar. 

Recommended Browsers

  • Google Chrome (latest version)
  • Mozilla Firefox (latest version)

Other Browsers

  • Microsoft Edge (latest version)
  • Apple Safari (latest version)

 

Compatible devices/OS

Window 7 and higher:

Windows 7         

Windows 8.1     

Windows 10 (Includes Surface Pro 3 & 4)

Apple Mac OS X 10.12 or higher

Android 4.3 and higher

Internet Connection:

We recommend you use hard wired connections (LAN) to minimize bandwidth fluctuations that can cause audio/video breaks.

Optimal Bandwidth Speed Minimum:

10 mbps Download – test at www.speedtest.net

Compatibility System Checker:

https://onlinexperiences.com/Launch/Event/ShowKey=52928

No, webinars take place on a specific date at a specific time.  They cannot be viewed on-demand.